privacy-policy - Eco Mobile Homes

PRIVACY POLICY

In this Document the term and wording [Your Company Name] Refer to Habitat Mobile Homes Ltd.

Habitat Mobile Homes Ltd

Unit 17 Stanley Green Industrial Estate,

Stanley Green Road, Poole, Dorset, BH15 3TH

Company: 09501855 VAT: 227440031

From Here on in Habitat Mobile Homes Ltd will be referred to as “[Your Company Name]”

1. Introduction

Welcome to [Your Company Name], a premier provider of timber frame buildings and mobile homes based in the United Kingdom. Our website is designed to offer comprehensive information about our products and services, facilitating a smooth and informative experience for our clients and visitors.

The purpose of this Privacy Policy is to inform you about our practices regarding the collection, use, and protection of any personal information you provide to us through our website. We understand the importance of privacy in the digital age and are committed to safeguarding the personal data of our users. This policy outlines the types of information we may collect from you, how we use this information, and the measures we take to protect your personal data.

At [Your Company Name], we collect personal information only when you choose to provide it to us, specifically through our enquiry form. We want to assure you that your personal information is handled with the utmost care and respect, in accordance with this Privacy Policy and the applicable UK data protection laws.

By using our website and providing us with your personal data, you consent to the processing of your information as described in this Privacy Policy. If you have any concerns or questions about how we handle your data, please feel free to contact us at any time.

2. Information Collection and Use

At [Your Company Name], we collect personal information primarily to enhance our ability to offer you high-quality service and to facilitate the operations of our website. The types of personal information we may collect include:

Name: To personalise your experience and address you appropriately in communications.
Email Address: To communicate with you regarding your inquiries, orders, and to provide updates or information about our products and services.
Contact Details: Including phone numbers or postal addresses, when necessary for shipping or specific inquiries related to our products or services.

How We Collect Information:

Enquiry Forms: Personal information is collected directly from you when you voluntarily submit it through enquiry forms on our website. This is the primary method we use to collect information necessary to respond to your queries and process any requests.
Cookies: Our website uses cookies to improve user experience, understand how our site is used, and tailor the interactions and information presented. Cookies may collect non-personally identifiable information, such as which pages are visited or how long a user stays on a page.

Purposes for Collecting Personal Information:

Customer Service: To provide you with customer support, respond to your inquiries, and fulfil your requests.
Order Processing: If applicable, to process orders for our products or services, including payment processing, shipping, and transaction management.
Website Improvement: To understand how our website is used and identify areas for improvement, ensuring we provide content that is relevant and user-friendly.

3. Log Data

In addition to the information you provide directly, we automatically collect certain information about your device and your use of our website. This automatically collected information, known as log data, may include:

IP Addresses: To understand geographic distribution of our visitors and to manage the site's security needs.
Browser Type and Version: To ensure our website’s compatibility with the devices and browsers our visitors use.
Pages Visited and Time Spent: To analyse site traffic and engagement, which helps us improve content and website navigation.
Date and Time of Visit: To track website usage over time and plan for peak usage periods.

This log data is collected through our servers and is used to monitor and analyse the use of our site, to increase our site's functionality and user-friendliness, and to better tailor our content to our visitors' needs. It is strictly used for internal review and not associated with any personally identifiable information.

4. Cookies

Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Cookies help us improve your experience on our website by enabling us to remember your preferences, understand how you use our site, and improve the functionality and speed of your future visits.

[Your Company Name] uses cookies to enhance your browsing experience, analyse our website traffic, and understand where our visitors are coming from. By navigating on our website, you consent to our use of cookies during your browsing experience.

Managing Cookie Preferences:

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Please note that disabling cookies may affect the functionality of this and many other websites that you visit. Therefore, we recommend that you do not disable cookies.

5. Use of Collected Information

The personal information collected through our enquiry form, such as your name, email address, and any other details you provide, is used solely for the purpose of responding to your enquiries and providing customer service. Our primary aim in collecting personal information is to provide you with a seamless, efficient, and personalized experience while using our website.

Specifically, we use your information for the following purposes:

To process your enquiries: We use your information to respond to your questions, provide quotes, and offer detailed information about our timber frame buildings and mobile homes.
To improve our website: Feedback from our users is invaluable in helping us improve our website's content, navigation, and overall user experience.
Customer Service: Your information helps us more effectively respond to your customer service requests and support needs.

At [Your Company Name], we are committed to using your information responsibly and only for the purposes for which it was collected. We do not share, sell, rent, or trade personal information with third parties for their commercial purposes.

6. Data Storage and Protection

At [Your Company Name], we are committed to ensuring the security of your personal information. We take various measures to protect the data we collect from unauthorized access, disclosure, alteration, or destruction. Our commitment to data security includes implementing and maintaining physical, electronic, and procedural safeguards in line with industry standards and best practices.

Measures to Protect User Data:

Encryption: We use encryption technology to protect sensitive information transmitted online. This ensures that your data is secure during transmission to our servers.
Secure Servers: Personal information is stored on secure servers that are managed by us or our service providers. Access to this information is strictly controlled and limited to authorized personnel only.
Regular Updates: Our systems and security measures are regularly reviewed and updated to address new threats and vulnerabilities.
Training: We conduct regular training for our staff to ensure they are aware of our privacy and security policies and are equipped to handle information securely.

Data Storage Duration and Disposal:

Storage Duration: Personal information collected through our enquiry form is kept only for as long as necessary to fulfill the purpose for which it was collected, including for the duration needed to respond to enquiries, resolve issues, or comply with legal requirements.
Disposal: Once the need to retain personal information no longer exists, we securely delete or destroy it to prevent unauthorized access or use. This includes securely erasing electronic files and shredding any physical documents containing personal information.

We are dedicated to protecting your privacy and ensuring that your personal data is handled with care and respect. If you have any questions about how we store and protect your information, please do not hesitate to contact us.

7. Sharing of Data

[Your Company Name] values your privacy and is committed to protecting your personal information. We do not share your personal information with third parties except as described in this policy. The circumstances under which we may share your personal information are limited and are as follows:

With Service Providers: We may share your information with service providers who perform services on our behalf. These services may include, but are not limited to, website hosting, data analysis, email delivery, and customer service. These service providers are bound by confidentiality agreements to ensure the security and confidentiality of your information and are prohibited from using your personal information for any purpose other than to provide the services we have contracted them to perform.
To Comply with Laws: We may disclose your information where required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
In Case of Business Transfer: In the event that [Your Company Name] is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
With Your Consent: Other than as set out above, we will provide you with advance notice if your personal information is to be shared with third parties, and you will have the opportunity to choose not to share your information.

It is our policy to protect your personal information and to use it only in accordance with this Privacy Policy. We take all reasonable steps to ensure that any third parties with whom we share your personal information also employ adequate levels of protection.

8. User Rights

At [Your Company Name], we recognize and respect your rights concerning your personal data. Under data protection laws applicable in the United Kingdom, including the General Data Protection Regulation (GDPR), you are entitled to various rights regarding the personal information we hold about you. These rights include:

Right to Access: You have the right to request access to the personal information we hold about you. This allows you to receive a copy of the personal data we have about you and to check that we are lawfully processing it.
Right to Rectification: If the information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
Right to Restrict Processing: You have the right to request that we suspend the processing of your personal data, for example, if you want us to establish its accuracy or the reason for processing it.
Right to Data Portability: Under certain conditions, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to request that we transmit those data to another controller.
Right to Object: You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Right to Withdraw Consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided in the Contact Information section of this Privacy Policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Please note that these rights are not absolute and, in some cases, may be subject to conditions as specified in applicable law.

9. International Data Transfers

[Your Company Name], based in the United Kingdom, operates primarily within the UK. However, the nature of the internet and our operations may involve the processing and transfer of personal information across geographical borders. This section addresses how we handle such international transfers of personal data:

Within the European Economic Area (EEA): Since the United Kingdom has left the European Union, we ensure that any transfer of personal data from the EEA to the UK complies with the GDPR and other applicable regulations. We take appropriate safeguards to ensure that your personal information remains protected according to European data protection standards.
Outside the EEA: If we transfer your personal data outside the EEA to countries not deemed by the European Commission to provide an adequate level of data protection, we will do so using a variety of legal mechanisms, including contracts, designed to ensure that your rights and protections travel with your data. We will only transfer personal data to these countries when it is necessary for the services we provide or if you have given your explicit consent.
Safeguards: To ensure that your personal data receives an adequate level of protection, we implement the necessary safeguards, including the use of standard contractual clauses approved by the European Commission, reliance on a service provider’s Privacy Shield certification, if applicable, or ensuring that the service provider has implemented other comparable data protection measures.
Your Consent: By using our website and services, you consent to the transfer of your personal data outside of your country, including to countries that may not have the same level of data protection as your home country. We assure you that all such transfers are made with the utmost care and security measures to protect your data.

We are committed to ensuring that your information is secure and managed in accordance with applicable data protection laws, no matter where it is processed or stored. If you have any questions or concerns about our data transfer practices, please contact us using the information provided in the Contact Information section of this Privacy Policy.

10. Changes to This Privacy Policy

[Your Company Name] reserves the right to update or change our Privacy Policy at any time. As our company evolves and as privacy laws and regulations change, adjustments to our privacy practices may be necessary. We are committed to adhering to the highest standards of data protection and will reflect any such changes in this Privacy Policy.

Notification of Changes:

Updates: Any changes we make to our Privacy Policy will be posted on this page. We encourage you to review our Privacy Policy periodically to stay informed about how we are protecting the personal information we collect.
Effective Date: The date of the latest update will be indicated at the top of the Privacy Policy page, so you are aware of when it was last revised.
Direct Communication: For significant changes, we may also choose to notify you by email or through a prominent notice on our website, ensuring you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Your continued use of our website and services after any modifications to the Privacy Policy will constitute your acknowledgment of the changes and your consent to abide and be bound by the modified Privacy Policy. If you do not agree to the new terms, please stop using the website and our services.

Contact Us:

If you have any questions about this Privacy Policy, please contact us using the details provided in the Contact Information section. Your privacy is of utmost importance to us, and we welcome any questions or concerns you might have.

11. Contact Information

If you have any questions, concerns, or comments about our Privacy Policy, please do not hesitate to contact us. We are committed to ensuring your privacy is protected and are available to address any queries you may have regarding your personal data and our privacy practices.

You can reach [Your Company Name] through the following channels:

Email: For direct and immediate communication, please email us at [Insert Your Email Address]. We aim to respond to all email inquiries within 48 hours.
Phone: If you prefer to speak with a member of our team, please call us at [Insert Your Phone Number]. Our customer service team is available during regular business hours to assist you.
Postal Address: For formal correspondence or if you wish to contact us in writing, please send your letters to: